Privacy & Cookie Policy

1. Who we are

Diamante Eco Adventure Park (“Diamante”, “we”) operates this website and the park at RIU Hotel 350 east, Matapalo, Playa, Guanacaste 50503, Costa Rica. For any question about this policy or your data, contact us at info@diamanteadventure.com or on (506) 2105 5200.

2. Information we collect

We collect information you give us directly and a limited amount of technical information automatically:

• Booking and enquiry details: name, email address, phone number, group size, dates and any message you send through our forms.
• Payment information: handled by our booking provider and payment processors. We do not store full card numbers on this website.
• Technical information: IP address, browser and device type, pages viewed and the site that referred you, collected only when you accept statistics cookies.
• Waivers: participant names, ages and signature, collected to meet safety and insurance obligations.

3. Why we use it

• To confirm and deliver your booking, and to contact you about your visit.
• To answer enquiries and group requests.
• To meet safety, insurance and legal obligations.
• To understand how the website is used so we can improve it, with your consent.
• To show relevant advertising on other platforms, with your consent.

4. Cookies and similar technologies

We use three categories of cookies and local storage:

• Necessary: required for the site and booking flow to work, and to remember your cookie choice. These are always active.
• Statistics: Google Analytics 4 and Microsoft Clarity, used to count visits and understand how pages are used. These load only if you accept statistics.
• Marketing: Meta Pixel, used to measure advertising and show relevant ads. This loads only if you accept marketing.

You can change your choice at any time using Cookie settings in the footer. Google Consent Mode is used, so analytics and advertising tags stay off until you consent. Blocking cookies will not stop you browsing the site, but may affect parts of the booking flow.

5. Sharing

We share information only with providers who help us run the business: our booking platform, payment processors, email and hosting providers, and analytics tools. They are permitted to use it only to provide their service to us. We do not sell personal information.

6. International transfers

Some service providers process data outside Costa Rica, including in the United States and the European Union. Where required, we rely on appropriate safeguards such as standard contractual clauses.

7. How long we keep it

Booking and waiver records are kept for the period required by Costa Rican tourism, tax and insurance rules. Enquiries are kept for up to two years. Analytics data is retained according to the settings of the relevant tool, normally up to 14 months.

8. Your rights

Under Costa Rica’s Law 8968 on the Protection of the Person against the Processing of Personal Data, and where applicable the GDPR or CCPA, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Ask us to delete data we no longer need for a legal purpose.
• Object to or restrict certain processing.
• Withdraw consent for analytics and marketing cookies at any time.

Email info@diamanteadventure.com to exercise any of these rights. We respond within 30 days.

9. Children

Bookings for children must be made by a parent or guardian. We do not knowingly collect personal information from children under 18 through this website without a guardian’s involvement.

10. Security

This site is served over HTTPS and access to booking data is limited to staff who need it. No system is completely secure; if we become aware of a breach affecting your data we will notify you and the relevant authority as required.

11. Changes

We may update this policy as our services or the law change. The date at the top shows the latest version.